Shipping policy

Shipping Policy — Nebulaar

Last updated: 7/20/2026

We want to be upfront about how shipping works at Nebulaar. Here's everything you need to know.

1. Processing Time

Orders are processed within 1-2 business days of purchase. You'll receive a confirmation email once your order has shipped, along with tracking information (if available).

2. Delivery Time

Estimated delivery time is 7 to 10 business days from the date your order ships, depending on your location. This timeframe does not include weekends or holidays.

Please note: because our products ship internationally, delivery times are estimates and not guarantees. Occasional delays can happen due to customs processing, carrier delays, or high order volume.

3. Shipping Costs

  • Free shipping on orders over $50.
  • A flat shipping fee of $2.99 applies to orders under this amount.

4. Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow your package's progress. If you don't receive tracking within [X] business days of your confirmation email, contact us at nebulaarshop@gmail.com.

5. Customs, Duties & Taxes

Depending on your country, your order may be subject to import duties, taxes, or customs fees charged by your local customs authority. These charges are the responsibility of the customer and are not included in the price of your order or shipping cost.

6. Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us immediately at nebulaarshop@gmail.com — we'll do our best to update it before the order ships.

7. Lost or Missing Packages

If your tracking shows your order as delivered but you haven't received it, please check with neighbors or your local delivery office first, then contact us at nebulaarshop@gmail.com so we can help investigate.

If your order hasn't arrived within 5 business days past the estimated delivery window, reach out to us and we'll look into it with the carrier.

8. Contact Us

Questions about your shipment? Reach us at: