Returns & Refunds Policy

Returns & Refunds Policy — Nebulaar

Last updated: 7/20/2026

At Nebulaar, we want you to love your purchase. If something isn't right, here's how our returns process works.

1. Right of Withdrawal (14 Days)

You have the right to cancel your order and request a refund within 14 days of receiving your item, without giving any reason.

To exercise this right, contact us at nebulaarshop@gmail.com within 14 days of delivery, including your order number and your request to cancel.

2. Returning Your Item

Once you've told us you want to cancel, you have a further 14 days to send the item back to us (if a return is required — see note below).

  • Items must be returned unused, in their original packaging, and in the same condition you received them.
  • Unless the item arrived faulty or not as described, return shipping costs are your responsibility.
  • We recommend using a tracked shipping method, since we can't issue a refund for items lost on the way back to us.

Note: because Nebulaar ships products directly from our supplier's warehouse, we may not require you to physically return low-cost items — in some cases we'll issue a refund directly once your request is confirmed, without needing the item sent back. We'll let you know which applies when you contact us.

3. Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or different from what you ordered:

  • Contact us within 48 hours of delivery at nebulaarshop@gmail.com with your order number and a photo of the issue.
  • We'll offer a full refund or replacement at no extra cost to you.
  • You won't be asked to cover return shipping in this case.

4. Refunds

  • Once your return or refund request is approved, we'll process your refund within 14 days.
  • Refunds are issued to your original payment method, in USD.
  • Original shipping charges are refunded only if the entire order is cancelled under the 14-day right of withdrawal.

5. Non-Returnable Items

The following cannot be returned unless faulty:

  • Personalized or custom-made items
  • Items marked as final sale

6. How to Start a Return

  1. Email nebulaarshop@gmail.com with your order number and the reason for your return.
  2. We'll confirm next steps within 24 business hours.
  3. Follow the instructions provided (or receive your refund directly, if no return is required).

7. Contact Us

Questions about your order or a return? Reach us at: